Top Mystery Shopping Companies

1. Incognito Mystery Shopping Consultancy 

• Incognito has a broad network and provides mystery shopping services for luxury hotels restaurants, retail, Airlines, healthcare, and Real estate businesses. It focuses on using mystery shopping data to improve customer satisfaction and operational standards they are well associated with major hotels airlines and real estate brands around the Middle East and India region

2. Ipsos

• Ipsos is one of the largest global market research companies, with a division specifically for mystery shopping. It offers a range of services, including in-person, phone, and online mystery shopping, covering retail, hospitality, and financial sectors.

3. BestMark

• BestMark is one of the oldest and most trusted companies, with a large network of mystery shoppers. It offers services across a variety of industries, with strong reporting tools and analytics for actionable insights.

4. Coyle Hospitality Group

• Known for its specialization in hospitality and luxury markets, Coyle Hospitality provides mystery shopping services tailored to high-end restaurants, hotels, spas, and cruises, offering detailed feedback to help brands enhance guest experiences.

5. BARE International

• BARE International is a global leader in mystery shopping and customer research, offering tailored programs in over 150 countries. It caters to multiple industries, providing both quantitative and qualitative insights.

6. IntelliShop

• Known for flexibility and customizable programs, IntelliShop serves a wide range of industries and offers in-depth analysis to improve customer service. It specializes in providing insights for both small businesses and large enterprises.

7. Secret Shopper

• Secret Shopper provides mystery shopping services to a diverse range of industries, including banking, healthcare, and retail. It is known for easy access to mystery shopping assignments and strong training programs for shoppers.

8. Elite CX Solutions

• Elite CX Solutions (formerly A Closer Look) specializes in the service and hospitality industries. It provides detailed evaluations and consulting for restaurants, hotels, and other service-based businesses.

9. Sinclair Customer Metrics

• With experience across North America, Sinclair Customer Metrics offers mystery shopping, competitive intelligence, and customer experience management to clients in retail, food service, and finance.

10. The Shadow Agency

• The Shadow Agency specializes in providing mystery shopping and audit services for the luxury market, covering premium retailers, automotive brands, and travel services with a focus on high-quality customer experience