Air Arabia is among the first low-fare airlines established in the Middle East. It operates from Sharjah in the United Arab Emirates and was established in 2003. It is one of the first budget airlines that operate across European, CIS, North African and Indian destinations and has over 170 flights worldwide.
Air Arabia, like all other airlines, has seen a surge in passenger numbers since the end of the COVID-19 pandemic. However, they have also invested in improving their overall services, which has allowed them to move up 36 places in the ranks this year.
Air Arabia is one of the most highly rated airlines due to their affordable pricing for customers, which makes them extremely popular with those traveling on a budget.
Also, the airline that operates on a low budget has increased its reach by adding more routes and partners and increasing the number of planes in service, allowing them to cater to more clients. This has certainly not been overlooked by the clients, since Air Arabia added new flights, people are able to travel to a wider range of locations making the airline a more convenient option.
In fact, more and more customers are agreeing that the carrier’s unique approach is based on attention to detail, enabling them to stand out from their higher-budget competitors.
Many customers agree that Air Arabia is punctual for its schedules and flights. This airline is popular among individuals who wish to be punctual at their destinations as it values timelines and adheres to them effectively.
The airline had also received some positive reviews with regards to the cleanliness of their aircraft. A section of the clients has also rated the aircraft’s seating accommodation as comfortable which enhances the flying experience. This can be attributed to the fact that Air Arabia has one of the youngest fleets in the world. Increased customer satisfaction most often results from fewer delays and better in-flight experience, both of which are common with a modern air fleet.
The other aspect that stands out for this airline is the commendable customer service offered. Client reviews indicate that the staff members are friendly and courteous as well as supportive. In addition, the airline has received positive feedback from clients in relation to their willingness to assist with questions and adjustments in the reservation.
In terms of technology, the company keeps spending significant amounts of money to make sure that their customers get the most value from every stage of their journey. This includes efforts to improve the booking and travel experiences through the use of technology.
For the year 2023, Air Arabia won the award as ‘Low-cost Airline of the Year’.
This award recognizes Air Arabia’s strengths in operational efficiency, value for money, innovation, safety, revenue growth, and exceptional passenger experience.
Customer quotes
“For the last three years I have been travelling via Air Arabia. I always had a good experience. Prices are low compared to other companies. Good customer care. Good seating capacity and comfortable journey.”
“Air Arabia is best for passengers. Very clean aircraft. Economical. Flights to various destination. The best thing is they operate from Abu Dhabi.”
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